A shopper asks about sizing on Instagram. Later, they send a delivery question by email. Another team member replies on WhatsApp.
When support is spread across separate apps, keeping track takes effort. Messages can be overlooked, replies duplicated and customers asked for information they have already supplied.
Give your team a clearer view
A shared inbox brings connected channels into one workspace. Your team can manage incoming conversations, assign responsibility and leave internal notes without constantly switching tools.
That makes everyday questions easier to manage: Who is handling this enquiry? Has someone replied? Does a colleague need to step in?
Let AI handle familiar questions
Many shopping questions follow familiar patterns, from product information to delivery policies. Oleyn’s AI agents can draw on your knowledgebase to answer routine enquiries, while your team handles conversations that need closer attention.
Start with accurate product details, clear policies and defined handover rules. Customers should be able to reach a person when their request falls outside the information available.
Improve the experience behind each reply
Good support depends on more than answering quickly. It also means giving relevant information and making the next step easy.
With a shared inbox and clear ownership, your store can build a more consistent support experience as enquiries grow.
Explore Oleyn’s shared inbox and AI support. Book a demo.